Return Policy - Uni-ram Corporation

Returns Process

Pack

Returns must be initiated within 30 calendar days of receiving your item. The item should be unused, in its original packaging, and in the same condition as when you received it.

No special instructions are needed. Simply include a short note inside the return package with your order number, the item number(s) you are returning, and the reason for the return.

Ship

Address for Return:
Uni-ram Corporation
“Your Order Number”
381 Bentley St, Markham, ON , Canada L3R 9T2

Get your Refund

We will process your refund exactly the way we received your payment within 5 business days after receiving your return.

We are happy to help.

Not 100% satisfied with your item? We accept returns up to 30 days.

Contact us with your order number, the item number(s) you are returning, and reason for return. We will contact you within 1 business day.

Special Considerations

Return Damaged Items

Receiving agent (Customer) must communicate with Uni-ram Corporation within 3 days of receiving the order for us to process shipping damage claim with respective carrier in timely matter.

All shipments shall be checked thoroughly for damage at receiving before accepting and especially before signing on the carrier’s delivery paperwork.

Upon freight shipment being signed for acceptance, it becomes a binding document as to the condition of the products on delivery. We cannot process any shipping damage claim if you accept the delivery by signing such documents.

If a damage is found at delivery, both you and the delivery driver must make notes on BOL or other paperwork detailing the found damage, description of damage, time/date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked BOL or any other documents presented by carrier.

If refusal of the shipment is needed due to severe damage, DO NOT sign the delivery carrier’s BOL document indicating that you accept the delivery and/or just refuse the package.

Take pictures showing the damage before the delivery driver leaves. Contact Uni-ram Corporation reporting the damage by forwarding the marked BOL copy, any other documents and pictures.

Special merchandise returns and non-returnable items

We charge the restocking fee to encourage customers to purchase products they intend to keep. Items returned up to 14 days are subject to 20% restocking fee. Items returned between 14-30 days are subject to 25% restocking fee.

Special quoted items, special order items are considered a “Final Sale” and these items cannot be returned or canceled once this order/quote has been Processed.

Custom-made orders and products that have expired are non-returnable. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

Product Inspection Criteria

Products that are labeled with a security seal must have the seal intact and not tampered with.
Products must be in the original manufacturers packaging and shipped securely.
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Uni-ram Corporation maintains serial number tracking).

Uni-ram manufacturers of Environmentally Friendly Equipment at its factory and Head Office in Markham, Ontario, Canada.

Uni-ram has distributors in North America and in over 20 countries. Relationships with many distributors exceed 25 years.
Uni-ram solvent recyclers are approved for use in North America to to UL and CSA standards and approved for other countries to ATEX and IECEX standards.

For more information on Uni-ram products. Our Product Specialist will be pleased to contact you with an answer to your question.

For Information about Uni-ram products

For Uni-ram and your Local Contact in USA and Canada

For our Product Repair Engineer